Understanding Your Rights and Our Commitments
Terms and Conditions & Privacy Policy
Terms and Conditions of Ambos Mares Panama
Welcome to Ambos Mares Panama. Below are the terms and conditions that govern the use of our tourism services. By booking and participating in our tours, transfers, and shuttles, you agree to comply with the following provisions:
Cancellation and Date Change Policy
1. Flexible Cancellation: All our tours have a flexible cancellation policy. A full refund is offered as long as the cancellation request is made via email at least 24 hours before the tour date.
2. Cancellations with Less Than 24 Hours Notice: Cancellations made with less than 24 hours notice will incur a penalty of 25% of the total tour cost.
3. Date Changes: Date changes can be made at no additional cost, provided they are requested at least 24 hours in advance of the original tour date.
4. Refunds: In both cases, refunds will be processed within 48 to 72 hours after receiving the cancellation request.
Shared Tours
1. Punctuality: For shared tours, participants must respect the assigned schedule and be ready at least 20 minutes before the departure time. We cannot wait for late participants out of respect for others and due to the schedules of our providers and the places we visit.
2. Group Size: Our shared groups feel private as they are limited to a maximum of 7 people plus the guide.
Shuttles and Transfers
1. Schedules: Users of our shuttles and transfer services must respect the departure or pickup times.
2. Luggage: Shuttle and transfer prices include the transport of up to 2 large suitcases. Any additional suitcase, box, or package, as well as surfboards or other sports equipment, will incur an additional cost.
3. Pets: We are pet-friendly and do not charge extra for transporting pets, as long as they are of a reasonable size and accustomed to being around unfamiliar people.
Weather
In Panama, there are seasons with heavy rainfall. Our guides are prepared to take you to places where you can still enjoy your experience even on a rainy day. There is also the possibility of changing the route with the consensus of the majority of participants. If the guide deems the tour unfeasible for safety reasons, we will endeavor to reschedule the activity or proceed with a refund in particular cases.
Local Experience
1. Local Experts: We are 100% local and know the best places to visit in Panama.
2. Personalized Attention: We take pride in treating our customers like friends, offering a personalized and welcoming experience.
These terms and conditions are designed to ensure a pleasant and hassle-free experience for all our customers. We reserve the right to modify these terms at any time, so we recommend reviewing them periodically.
Thank you for choosing Ambos Mares Panama. We look forward to providing you with an unforgettable tourism experience.
Contact
For any inquiries or to request a cancellation or date change, please contact us at ambosmarespanama@gmail.com
Privacy Policy of Ambos Mares Panama
At Ambos Mares Panama, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines the types of information we collect, how we use and protect it, and the choices you have regarding your personal information. By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
1. Personal Information: When you book a tour, transfer, or shuttle with us, we may collect personal information such as your name, email address, phone number, and payment information.
2. Booking Information: Details of the tours, transfers, and shuttles you have booked, including dates, times, and special requests.
Usage Information: Information about how you use our website, including IP addresses, browser type, pages viewed, and time spent on our site.
3. Communications: Any communications you have with us, including emails, phone calls, and messages.
How We Use Your Information
1. To Provide Services: We use your personal information to process your bookings, manage your tours and transfers, and provide customer support.
2. To Improve Our Services: We may use your information to improve our website, services, and customer experience.
3. Marketing: With your consent, we may use your contact information to send you promotional materials and updates about our services. You can opt-out of these communications at any time.
Legal Obligations: We may use your information to comply with legal and regulatory requirements.
Information Sharing and Disclosure
4. Service Providers: We may share your personal information with third-party service providers who assist us in providing our services, such as payment processors and tour operators.
5. Legal Requirements: We may disclose your information if required by law, in response to a legal process, or to protect our rights and property.
6. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.
Your Rights and Choices
1. Access and Correction: You have the right to access and update your personal information at any time. Please contact us to request corrections or updates.
2. Data Deletion: You may request the deletion of your personal information. However, we may retain certain information as required by law or for legitimate business purposes.
3. Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send or by contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and gather information about how our site is used. You can control the use of cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at ambosmarespanama@gmail.com
COMPANY
GET IN TOUCH
PH Metro Tower, Carrasquilla
San Francisco, Panama City
+ (507) 6597-4849
ambosmarespanama@gmail.com